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| Triton Media contact: Matthew Bock 800-704-7538 x131 mbock@TritonTechnology.com |
"Triton was initially very skeptical about how well automated calls would compare to their top flight agents", said Mark Rayburn, CEO of DemandVoice. "I was impressed how they translated their knowledge, experience, and even psychology into their call flows."
Great reporting is another hallmark of Triton, so seamless reporting between the sales agents and IVR was a must have. Triton's reporting simply treats the IVR as another agent, so clients can review their campaign performance in one reporting system.
Triton's IVR applications provide live agent opt-out and transfer with a seamless integration for transferred callers. This seamless transition is enhanced by implementing an IVR script that follows the live-agent script as closely as possible. These factors eliminate caller frustration caused by requiring callers to repeat information to agents that had been previously provided to the IVR. The IVR provides the sales agent with all the information it has collected to the point of transfer. Triton CEO Steve Chasen comments, "DemandVoice went the extra mile so we could get the deep integration needed to smoothly transition a caller between machine and human based service, while maintaining context, to efficiently complete transactions in a consistent, pleasant manner."
DemandVoice collaborated with Triton's technical teams and customer advocates to not only satisfy their performance metrics, but also protect their application investment by using open standards like VoiceXML.
"I'm gratified to see how expertly Triton automated their sales process - selling various products to diverse user groups quickly, accurately, and even up-selling during peak call times", says Rayburn. Chasen added, "We were able to outsource the IVR costs and complexities to DemandVoice while remaining in total control of the caller experience, keeping our brand and personal style of customer care".
About Triton Technologies, Inc. (www.TritonTechnology.com)
Founded in 2001 by Eric Chasen and Steve Chasen, Triton provides superior direct response sales services. The company specializes in soft-offer conversion, and has a proven track record of increasing revenue for its clients.
Triton is committed to customer success. The company works closely with clients to ensure that every campaign meets or exceeds its goals. Expertise in script development, campaign management, resource scheduling, telephone sales, and sales management add up to superior results and superior return on investment for customers.
About DemandVoice
DemandVoice, LLC is a voice application hosting company headquartered in Atlanta, GA USA. We're experts in Operations and offer telephony Infrastructure as a Service (IaaS) in managed co-lo, hosted, and ASP models.
Our standards-based, voice application hosting network integrates industry-leading VoiceXML, Advanced Speech Recognition (ASR), and Text-to-Speech/Speech Synthesis (TTS) servers to provide customers and partners with on-demand capacity for speech-enabled and touch-tone IVR applications.
DemandVoice houses its fully redundant platforms in quality-certified, geographically dispersed, carrier-neutral facilities designed for security, reliability, and high throughput.
If you want the capacity to be heard, but not the large capital expenditures, delays, and risks of integrating and deploying voice hosting infrastructure then accelerate your time-to-market with DemandVoice's state-of-the-art global network. For more information visit www.demandvoice.com.
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